The concept of working in a security services agency (such as my workplace) demands many aspects typical in any set up or organization that handles people. Individuals comprise any particular group and for that matter contribute much to the development of group or organizational behavior. Technically speaking, this concept refers to an understanding of collective attitudes, personalities and traits of individuals working towards the expected goals and/or mission within a given organizational setting.
It includes as well the factors that contribute to the behavior of working peoople including motivations, physical set up, management of supervisors and others, stress related problems, policies and benefits among others (Berry, 2002). ii) Organizational culture This refers to the set of normative values, attitudes, assumptions, and the contributions of each individual’s personalities that portray the distinct make-up of a certain establishment or agency (Berry, 2002). In providing services for the security of clients, such as that of First America Guard Services, Inc.
, each individual clientele is offered a unique yet excellent array of solutions to various possible needs and problems the person or company may be encountering. In addition, First America Guard Services, Inc. , plans alongside with the client to help foresee any potential problems as well. In a given culture that is unique to First America Guard Services, Inc. , from management to the rank and file member of the agency, the whole company works as a team, where each member is considered a valuable asset to the type of services it offers.
Thus, the organizational culture is reflective of commitment to excellence, assurance of quality care and promises that the company can deliver. iii) Diversity It is inevitable that any establishment has in it the component of diversity and address this by being multiculturally responsive. A person has multiple facets of traits, eccentricities and peeves, which can enhance, enrich or provide challenges in any organizational setting whther given a sense of “uniformity” or otherwise. However, the melting pot reminiscent of contemporary America, the need to recognize the mixture of races and culture has become a necessity (Berry, 2002).
Diversity then refers to this rich mix of race, ethnic or cultural contributions brought about by migration and global need for different types of jobs or expertise. In an organization such as First America Guard Services, Inc. , the expansive reach of its organization realizes the need for this reality, hence, various trainings, incorporations of government mandated provisions for clients and workers needs on respective culture and race are supplemented and updated (Berry, 2002). iv) Communication
Organizational behavior language necessitates that every company is cognizant of a fundamental aspect for it to survive, and that is communication (Berry, 2002). Since people possess language distinct of their own from others, not only the linguistic variation area, but also that which accompanies personality traits, family upbringing, and even mental or intellectual functioning. This is therefore a recurring theme in training first timers on the job as well as veterans and seniors in the workplace. Here at First America Guard Services, Inc.
, formal and informal communications are both recognized as valuable entities of the business. Internal communication among workers and bosses are critical to cohesiveness, and the relay of information is vital to the continuance, sustainability, and productivity of the company as a whole. External communicationor that which refers to clients or customers, business partners and the like, are thus considered invaluable as well. Hence, constant verifications and confirmations and follow-up are the rules or essentials of the game.
The company can assure clients that home base is there to assist contingencies of any kind (Berry, 2002). v) Business ethics Business is nnot only about profits, competencies and efficiency, but more than that are the humane principles that undergird work in general springing from the owners themselves down to the noble worker (Berry, 2002). Since there are dilemmas that are unavoidably so true in whatever business enterprise, a comprehensive education on the conduct of business is essential.
The rationale of initiating the enterprise in the first place must be thoroughly examined and understood by all members of the company, and which must be relayed constantly to the workers in their care. The ethics of business makes or breaks the future and continuity of a company. It talks about the real deal of treating customers, its workers and the environment where it operates. It refers as well to corporate responsibility where the overall attitude to the indigents or societal woes are also addressed at some points. Ethics are the guiding principles that help gear the course of the company to accountability (Berry, 2002).
vi) Change management Because there are problem people at certain points in the course of a company’s journey in business, it is realistic enough to consider what it can and cannot do or accomplish (Berry, 2002). This is then provided for by the heads of companies who steer the reins or control the destiny of the company. With this thing in mind, the idea of change management has something to do with how to effect change in a certain company. This may include changing a segment or area or creating a major change in an organization.
It starts with analyzing whatever problems and examining their roots, recognizing and separating symptoms from the real causes. And from that creating possible best scenarios as solutions to the problems or challenges. Thereafter as well, the follow up is as important as the doagnosis to examine the efficacy of the interventions put in place. This is a job of an OD or someone whose expertise is that of an organizational psychologist; one who knows the ins and outs of workplace behavior (Berry, 2002). Reference: Berry Lilly M (2002). Psychology at work: An Introduction To Industrial And Organizational Psychology SAN FRANCISCO STATE UNIV .