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The difference between management and leadership is that management is concerned about structuring the organization and placing individuals in the right positions that are able to perform the functions of those duties. Managers are required to monitor the progress of the employee’s performance. The decisions that managers make have a huge impact on a company’s overall success. Managers must set higher expectations in order to exceed above and beyond.

Although managers onto do the hands on work as the employees, they create the environment and provide resources that give employees opportunities to excel (Bobe & Twill, 2013, p. 141 ). Leaders are supposed to influence and motivate people if they have positive values and are not selfish then they will be successful at doing that. In my experience a lot of departments have chiefs (upper managers) and then individual leaders (lower managers) for each group that focus on certain areas. The chiefs are responsible for overall mission of the program and the overall being of everyone involved.

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People can 1 OFF believed that most people could be leaders. They also believed in situational leadership meaning that one leadership style did not work in every situation. Leadership style should not be tailored to the developmental level of the follower. Leaders should evaluate a situation and then choose the best leadership style. It is important that people in management roles stay true to the core values of the organization (Bobe & Twill, 2013, p. 149). There several different leadership styles that one can use. The three styles are Autocratic, Democratic and Laissez-Fairer.

Depending on the person is which style they would adapt to. There are many different opinions on what makes a leader successful. Good leaders should know what they value. They should also recognize the importance of ethical behavior. The best leaders use their values and their ethics in their leadership style and actions. Lack of trust is a major problem in organizations because leaders haven’t identified the important values to be a successful leader. Integrity, responsibility, respect, loyalty and dedication are some good values to remember.

As a manager you must main in control during a crisis. You should always prepare for trouble ahead of time by identifying potential problems and get top management involved immediately (Bobe & Twill, 2013, p. 156). Do not blame anyone else for anything and do not speculate. Do not play favorites, don’t refuse to answer questions. Don’t release any information that will violate privacy (Bobe & Twill, 2013, p. 156). Technical, interpersonal, conceptual and decision making skills are important managerial skills to adapt.

It is important to have integrity and build trust. Trust is a ITIL aspect because if you don’t have a bond of trust with the people who can help you succeed, business will suffer tremendously. Enron went through a huge scandal and collapsed because of untrustworthy people and shady business practices. A company’s organizational structure has another big influence on the way employees and managers make decisions and communicate (Bobe & Twill, 2013, p. 166). The risks of a poorly designed organizational structure is poor communication amongst managers and leaders.

Sort of like playing a game of telephone too many layers of management may lead to misinterpreted information being passed around. Having a flat structure limits the amount of information being passed around to people because you are removing a layer of management. Flat structure puts more responsibility on lower management and employees. It is important for employees to be team players. When you have more people coming together brainstorming their ideas you tend to produce decisions of higher quality. Motivating employees can be a huge challenge.

No matter how qualified an employee may be on paper they may still lack motivation. What motivates me is feedback from my managers whether it be positive or negative. Managers can alleviate self-doubt in employees by conducting quarterly reviews and giving awards for good work done. Work-life balance can be challenging for some including me. When personal problems arise it can affect your job. When employees and managers don’t get along it can affect Job performance as well. If employee is unhappy with their Job chances are they don’t feel engaged and motivated. In conclusion managers and leaders are very different.

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Kylie Garcia

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